航空服务业英语,看这本就够(第2版)(txt+pdf+epub+mobi电子书下载)

作者:崔金英

出版社:中国纺织出版社

格式: AZW3, DOCX, EPUB, MOBI, PDF, TXT

航空服务业英语,看这本就够(第2版)

航空服务业英语,看这本就够(第2版)试读:

前言

俗话说,“读万卷书,行万里路。”“读万卷书”,是知识学问的博览。书是人类进步的阶梯,知识就是力量,所以从小到大,我们一直在读书,越读越明白,越读越清楚。“行万里路”,是实践经验的积累。有了丰富的人生经历之后,才能学会分析和判断,并从中找出一条最适合自己的路。读书是静态的,行路是动态的,“读万卷书”与“行万里路”是互补的。“读万卷书”之后,只有“行万里路”,走出去亲自体验书中描述的情景,才能真正理解作者的感受。“行万里路”之后,只有“读万卷书”,回到家静心思考,总结经验,才能融会贯通。

旅游就是“读万卷书”与“行万里路”的一种结合形式。我们会因为书中引人入胜的描写踏上旅途,也会因为旅途中的疑问而翻开书本。随着时代的变迁,中国经济实力的不断增强,人民生活水平的提高以及出境旅游相关政策的变动,出国旅游渐渐成为国民休闲生活的新时尚。出国旅游不但可以放松身心,还可以体验不同的民族文化、增长见识。但是语言问题就让大多数人比较困扰了,特别是在机场,如果不会英语,就听不懂机场广播,很容易错过登机,与机场工作人员交流也会存在沟通障碍。本来怀着兴奋的心情出国旅游,却因语言问题在机场败了兴致,相信大家都不愿意这样的情况发生。那么,一本合适的航空英语读物就非常必要了。《航空服务业英语,看这本就够》充分考虑国人出行的实际需要,紧密联系国际航空旅行流程,以提高旅客的口语交流能力为目标,从不同侧面和众多环节介绍各种航空旅行常识,以规范地道的口语烘托出生动活泼的英语对话环境。全书共分四大部分,十九个单元,以搭乘航班的基本流程为线索,包含去机场前的准备、在机场、在飞机上和到达目的地后的各种场景,每个单元都以关键词到关键句,再到情景会话的形式编排,并辅以“知识加油站”,真正达到360度无死角满足读者的需要。为了提升读者的阅读体验,本书的版式在1版的基础上做了调整,内容也更加丰富多彩。

无论英语水平如何,本书都能助您轻松应对航空流程中的各种状况,成就一段美妙的旅程。编者2017年7月 Part 1Preparation Before Departure去机场前的准备01 Purchasing Tickets购买机票Key Words——脱贫词库

airline['ɛəlain]n.航空公司;航线

available[ə'veiləbl]adj.有效的,可得的;可利用的;空闲的

alternative[ɔ:l'tə:nətiv]adj.供选择的;选择性的;交替的n.二中择一;供替代的选择

fare[fɛə]n.票价;费用

book[buk]vt.预订;登记

excursion[iks'kə:ʃən]n.偏移;远足;短程旅行

change ticket改签

discount['diskaunt]n.折扣

direct fight直航;直飞

frst class头等舱

tourist class(economy class)经济舱

ticket refund退票

airliner['ɛəlainə]n.班机;大型客机

reservation[,rezə'veiʃən]n.预约,预订;保留

reconfrm['ri:kən'fə:m]vt.再确认;再证实

airfare['eəfeə(r)]n.飞机票价

coach[kəutʃ]n.客舱

refund['ri:fʌnd]n.退款;偿还,偿还额

class(fare basis)座舱等级

round-trip ticket往返票

fight schedule航班时刻表

business class商务舱

stopover['stɔpəuvə(r)]n.中途停留

小贴士

一般情况下,宽体双通道飞机(如B747,B777等)都是三级客舱结构,分为头等舱(first-class)、商务舱(business class)和普通舱(即经济舱,economy class),窄体单通道飞机(如B737)一般情况下都是两级客舱结构,分为头等舱(或商务舱)、普通舱(即经济舱),头等舱的价格通常为经济舱全价的150%,商务舱的价格通常为经济舱全价的130%。从舒适程度来讲,头等舱>商务舱>普通舱。每架飞机的普通舱基本上都差不多,都是很窄小的,而商务舱、头等舱就因各个型号的飞机而有所不同了。一般情况下,飞机越大,头等舱和商务舱的舒适程度越高。

头等舱在飞机上档次最高,无论从候机、乘机的硬件设施,还是空乘人员的服务、餐饮、休息盥洗等软性服务方面,都远超经济舱。但价格相对昂贵。头等舱的座位宽敞、旅客可在座位之间的桌子上处理文件、放置书本,累了可以平躺,而餐饮上更加精美,并可享用多种美酒,有三到五名会多国语言的机组人员专为10到15位乘客服务,几乎任何唐突的要求都能得到满足。Key Sentences——从普通到优秀必备黄金句

1.Are you traveling alone?

您是单独旅行吗?

2.Will this be one way or return?

您需要单程还是往返机票?

3.When would you like to return?

您何时返程?

4.Do you mind a stopover?Or would you prefer direct?

您介意中途停留吗?还是您想要直达航班?

5.Would you prefer economy, business or frst class?

您想订经济舱,商务舱还是头等舱?

6.Do you prefer window or aisle?

您想要靠窗还是靠走道的座位?

7.We don't have any aisle seats remaining.Is a window seat suitable for you or would you prefer a middle seat?

我们没有靠近走道的座位了。您想要靠窗的座位还是中间座位?

8.Here are your tickets.The gate number is on the bottom of the ticket.

这是您的机票。登机口号在机票底部。

9.Sorry, this fight is full.

对不起,这趟航班已客满。

10.When is the next fight to Los Angeles?Is it full?

下一班去洛杉矶的航班是什么时间?满舱了吗?

11.Are there seats available on the next fight?

下一班航班还有座位吗?

12.Book me two economy class seats on Unit-ed Airlines fight 104 to New York.

给我订两张飞往纽约的美联航104班机经济舱。

13.I want to go economy.

我想要经济舱。

14.I'd like a frst class ticket to Boston for this Sunday.

我想订一张这周日飞往波士顿的头等舱机票。

15.I believe our tickets are ready.My name is John Black.

我们的机票已经办理好了吧。我是约翰·布莱克。

16.I'd like to reconfrm my plane reservation.

我想再确认一下我的机票预订信息。

17.I'm going to stopover at New York.

我打算在纽约中途停留。Situation Dialogues——实境演练小试身手

1.电话预订(1)

Good morning. China Airline.What can I do for you?

早上好。中国航空。我能为您做些什么?

Yes, I'd like to make a reservation to New Zealand next week.

是的,我想订一张下周飞往新西兰的机票。

When do you want to fy?

您想什么时候去呢?

Sunday. October 11th.

星期日,10月11号。

We have Flight 403 on Sunday. Just a moment, please.Let me check whether there're seats available.I'm sorry we are all booked up for Flight 403 on that day.

我们周日有403次航班。请稍等。让我查一下那天是否有座。非常抱歉,403次航班机票已订完。

Then, any alternatives?

那还有别的吗?

The next available flight leaves at 8:30 Tuesday morning October 13. Shall I book a seat for you?

下一次航班在10月13日周二上午8:30起飞。您要订座吗?

Er……it is a direct fight, isn't it?

呃……是直航,对吗?

Yes it is. You want to go frst class or coach?

是的。您想订头等舱还是经济舱的机票?

I prefer frst class, what's the cost?

我想订头等舱的机票。多少钱?

One way is$176.

单程是176美元。

Ok, I will take the 8:30 fight on Tuesday.

好的,我要订周二8:30的机票。

A seat on Flight 403 to New Zealand 8:30 Tuesday morning. Is it all right, sir?

一张403次航班周二早晨8:30飞往新西兰的机票,对吗,先生?

Right. Can you also put me on the waiting list for the 11th?

对。你能把我放到11号的航班的等候名单中吗?

Certainly. May I have your name and tele-phone number?

当然可以。请告诉我您的名字和联系方式。

My name is Andy Cruces. You can reach me at 52378254.

我叫安迪·克鲁塞斯。我的电话是52378254。

I will notify you if there is cancellation.

如果有取消的机票我们会通知您的。

Thank you very much.

非常感谢。

My pleasure.

不客气。

2.电话预订(2)

United Airlines reservation desk, May I help you?

联合航空公司预订台,能帮您什么吗?

I would like to make a reservation for a fight to Cincinnati.

我要预订飞往辛辛那提的飞机票。

What day do you want to travel?

您想几号出发?

October 20. That's a Sunday.

10月20日。是星期日。

We have a fight with two stops. It leaves Washington at 1:50 p.m.and arrives in Cincinnati at 5:15 p.m.

我们有停留两处的班机,下午1点50分自华盛顿起飞,5时15分抵达。

Do you have a flight which leaves Wash-ington, preferably National Airport, in the late morning hours, like 10:00 or 11:00?

你们有从华盛顿,最好是从国家机场,上午较晚时间比如10点或11点起飞的班机吗?

There's a fight which leaves National Air-port at 10:00 a. m.and arrives in Chicago at 12:20 a.m.You change fights there, leav-ing Chicago at 1:13 p.m.and arriving in Cincinnati at 2:15 p.m.

有一班次是上午10点从国家机场起飞,12点20分抵达芝加哥。你在那儿转机,下午1点13分从芝加哥起飞,2点15分到辛辛那提。

That seems to ft our schedule better. Could you make a reservation for those fights?

这似乎比较适合我们的旅程。您能帮我预订那些班次吗?

For just you?

只您一个人吗?

My son is fying, too.

还有我的儿子。

All right.

好的。

What is the air fare?

机票是多少钱?

Round-trip or one-way?

往返还是单程呢?

Round-trip.

是往返。

First class or coach?

头等舱还是经济舱?

We are going frst class.

我们乘头等舱去。

It'll be$540.

是540美元。

What's children's fare?

儿童票价多少钱?

How old is he?

他几岁了?

He's three.

3岁。

It'll be$150. He'll pay two thirds of the full coach fare.So it's October 20 that you are travelling?

是150美元。他必须付经济舱票价的2/3。是10月20日要乘机吧?

That's right.

是的。

I'll get your tickets ready and mail them to you in a couple of days.

我会替您准备好机票,这几天就邮寄给您。

Thank you.

谢谢你。

Thank you for calling United Airlines.

联合航空公司谢谢您的来电。

3.现场购票(1)

Welcome to China South Airlines. How may I help you?

欢迎选择中国南方航空公司。有什么需要帮助的吗?

I need a ticket to Nagoya, Japan.

我需要一张去日本名古屋的机票。

We have two flights to Nagoya weekly:Monday and Friday. The fights on Monday are direct and the one on Friday has a stop-over in Tokyo.When were you thinking of fying to Nagoya?

我们每周去名古屋的航班有两次,周一和周五。周一航班是直达,周五的航班会在东京停留。您想什么时候搭乘飞机呢?

I would prefer Monday.

我想要周一的。

Will this be round-trip or one-way?

您是要单程机票还是往返机票?

Round-trip, returning the following Thurs-day.

往返机票,周四返回。

How would you like to fly?Economy, business, or frst class?

您是要经济舱、商务舱还是头等舱?

Business, please.

商务舱。

And will anyone be traveling with you?

有人跟您一起搭乘飞机吗?

No, I'm traveling alone.

没有,我是一个人。

Ok, please give me a minute while I check price and availability. Oh, good, there are several seats still available.The flight de-parts at 9:20 a.m.and arrives in Nagoya at 4:40 p.m.The price is$821.Shall I book it for you?

好的,请稍等,我查一下价格,还有是否有座位。哦,很好,还有座位。周一的航班在上午9:20起飞,下午4:40抵达名古屋。票价是821美元,需要为您订票吗?

That's fne.

好的。

4.现场购票(2)

Oriental Airline, can I help you?

东方航空公司。您有什么需要吗?

Yes. I'd like to reserve a seat to Singapore.

是的,我想订一张去新加坡的机票。

Just one moment, please. Let me check for you.

请稍等,我来查一下。

Okay.

好的。

We have two flights. One at 3 p.m.,and the other at 6 p.m.Both lights have seats available.Which would you like to take, sir?

我们有两趟航班,分别是下午3点和6点起飞。两趟航班都有座位,您想搭乘哪趟航班,先生?

I'd like to take the 3 p. m.fight.

我要三点的航班。

Which would you prefer, the frst class or economy?

您想要什么舱?头等舱还是经济舱?

First class, please. What time is the fight getting to Singapore?

头等舱。航班什么时候抵达新加坡?

At 9 o'clock. Any other questions?

九点。您还有其他问题吗?

When do I have to check in?

我什么时候办理登机?

You have to be there an hour before the de-parture. Thank you for fying with us.

您必须提前一小时到达机场办理。感谢您选择我们的服务。

5.确认航班

Hello. This is United Airlines.

联合航空,您好。

I'd like to reconfrm my fight.

我想要再确认一下我的航班。

What's your name and fight number?

请告诉我您的名字与班机号码。

Tom Wood, UA 3124.

汤姆·伍德,UA 3124。

Sorry, I can't fnd your name on the reser-vation list.

抱歉,我在订位名单中找不到您的名字。

Then, do you have seats for new bookings on this fight?

那么这趟航班还有空位吗?

Sorry, this fight is full.

抱歉,这班飞机已客满。

Then, please give me a new reservation.

那么,请帮我重新订位。

Ok, where are you traveling to, sir?

好的,请问您去哪里,先生?

I need to book a plane ticket to Paris.

我需要一张去巴黎的机票。

Round-trip or one-way?

单程票还是往返票?

One-way.

单程。

What date would you like to fy?

您想要哪天的机票?

Saturday, February 10th.

周六,2月10号。

How many people will be traveling?

有多少人?

Just me.

就我一个人。

Which class do you prefer, frst class, busi-ness class or economy class?

您想要什么舱位,头等舱,商务舱还是经济舱?

Economy, please. Economy class is the cheapest, right?

经济舱。经济舱是最便宜的,是吧?

Right. Ok, the fare is$700.

是的。好的,费用是700美元。

6.在旅行社预订机票

XinXing Traveling Agency. May I help you?

新兴旅行社,有什么我可以帮您的吗?

Yes, I'd like to make a plane reservation to Shanghai, China.

是的,我想预订去中国上海的飞机票。

Your name, please?

请问您的名字是?

Luke. I'd like to leave on April 16th.

卢克。我要4月16日的机票。

Let me see what's available. Yes, Air Chi-na has a flight on Aril 16th at 7:15 in the morning.

让我看看有没有空位。是的,中国航空在4月16日早上7点15分有一趟航班。

Well, I need an business ticket.

好的,我要商务舱的机票。

Single ticket or return ticket?

单程票还是往返票?

Round-trip ticket. I will be back on April 25th.What's the fare, please?

往返。我要在4月25日返回。请问票价是多少?

Business fare for round-trip ticket from Beijing to Shanghai is 2000 yuan.

从北京到上海的往返商务舱机票是2000元。

I see. Here is the money.Is my ticket con-frmed then?

好的。给你。那么我的机票已经确定了吗?

Yes, your seat is confirmed on that flight. Please arrive at the airport one hour before departure.

是的,您的机位在那班航班上已确定了。请在起飞前一个钟头到达机场。

Thank you.

谢谢你。

知识加油站

1.航空服务中,最常用的句型有:

1)Would you like……您想要……如:

Would you like a single ticket or round-trip ticket?您想要单程票还是往返票?

Would you like a window seat or aisle seat?您想要靠窗户的座位还是靠走道的座位?

2)Shall I……我可以……

Shall I have your name, sir?先生,可以问一下您的姓名吗?

Shall I book a fight ticket on Sunday for you, madam?需要我为您订一张周日的机票吗,女士?

3)Just a moment, I will……请稍等,让我……

Just a moment, I will check it for you.请稍等,我为您查一下。

A moment, please. I will check whether there are seats available on that fight.请稍等,我查一下那趟航班是否还有座位。

2.若听不明白客人的英语,可以礼貌地请对方再说一次,而不要假装明白,如:

I beg your pardon.

Pardon me?

Sorry, I don't understand. Could you please repeat that?

若不肯定对方的意思,可与客人确认自己的理解:

Do you mean that……

若实在不明白,可以求助于英语较好的人:

Just a moment, please.

3.国内外航空公司代码表02 Confirming and Rescheduling a Flight确认及更改航班Key Words——脱贫词库

FLT No.(fight number)航班号

reschedule[ri:'ʃedju:l]vt.重新排定日程;重订时间表;重新计划

charge[tʃɑ:dʒ]n.费用vt.对……索费

extra['ekstrə]adj.额外的,另外收费的;特大的

verify['verifai]v.查证,核实

availability[ə,veilə'biliti]n.可利用性

additional[ə'diʃənl]adj.另外的,额外的

steep[sti:p]adj.(价格等)过高的,不合理的

take off起飞;脱下;离开

schedule['ʃedju:l,'skedʒjul]n.时间表;计划表;一览表

depart[di'pɑ:t]vi.离开;出发,起程

customs clearance海关放行

destination[,desti'neiʃən]n.目的地,终点

accommodation[ə,kɔmə'deiʃən]n.住处,膳宿;调节;和解;预订铺位

passenger['pæsindʒə]n.旅客;乘客;过路人

original[ə'ridʒənəl]adj.原始的;最初的

actual time实际时间

airport terminal机场候机楼

departure time起飞时间

arrival time到达时间Key Sentences——从普通到优秀必备黄金句

1.Please show your ticket and passport.

请出示您的机票和护照。

2.When would you like to reschedule it for?

您想改到什么时候?

3.Could you please tell me your name and the fight you've booked?

请告诉我您的姓名和您预订的航班。

4.China Air flight CA983,taking off from Beijing at 9 p.m.and arriving in Los Ange-les at 5 p.m.

中国民航的CA983,晚上九点从北京起飞,下午五点抵达洛杉矶。

5.May I have your name, please?

请说一下您的姓名。

6.Which fight are you booked on?

您订的是哪一班飞机?

7.Hold on a second, please.Right, sir.You are booked and confrmed on fight 109 to Paris tomorrow.

请稍等。是的,先生。您明天去往巴黎的109号班机的机位已确认无误。

8.Owing to the air traffc control, we'll wait until a take-off clearance is given.

由于空中交通管制,我们要等待通行许可才能起飞。

9.The flight will be delayed because of a heavy rain in our destination.

由于目的地机场正下着倾盆大雨,我们的航班将延误。

10.The fight has been delayed because of bad weather.The plane will take off as soon as the weather gets better.

由于天气恶劣,航班已延误。一旦天气好转,飞机马上起飞。

11.We'll provide free accommodation for ev-ery passenger.

我们将为每位旅客提供免费食宿。

12.Sorry, all direct fights to Los Angeles are full.

对不起,直飞洛杉矶的航班都已经客满。

13.According to our regulations, if a passen-ger asks for a refund of his ticket 24 hours before the departure time, the cancellation fee is 10%of the original fee.

根据我们的规定,如果旅客在飞机起飞前24小时内要求退票的话,取消航班的费用是原机票费用的10%。

14.How would you like to pay, Ms.Jones?

您想怎样付款呢,琼斯女士?

15.Now you have been booked, Ms.Jones.The fight leaves at 16:45,and your arrival in Sydney will be at 9:25 a.m.,local time.The fight number is NWA 476.

现在您已经订好票了,琼斯女士。航班在下午4点45分起飞,在当地时间早上9点25分抵达悉尼。航班号是NWA476。

16.Right, sir.You are booked and confirmed on fight 109 to Paris tomorrow.

是的,先生。您明天去往巴黎的109号班机的机位已确认无误。

17.The flight has been delayed due to some mechanical troubles.The engineers are making a careful examination of the plane.

由于机械故障,航班已延误,机械师们正在对飞机进行仔细检查。Situation Dialogues——实境演练小试身手

1.更改航班(1)

I just missed my fight.

我刚刚错过了航班。

Oh, I'm sorry to hear that.

哦,听到您这么说我感到很遗憾。

Could you reschedule it?

能更改航班吗?

UNIT Yes, please show your ticket and passport.

可以,请出示您的机票和护照。

Here you are.

给你。

When would you like to reschedule it for?

您想改到什么时候?

The next one to my destination. I have to be there as soon as possible.How about to-morrow noon?

下一个到达我目的地的航班。我必须尽早到达那里。把我的航班改到明天中午可以吗?

OK, there's still one seat available on that flight. But it's in business class.I can let you have that if you like for no additional charge, but rescheduling costs a little extra.

好,明天中午的航班还有一个座位。不过是商务舱,如果您愿意我就给您订这个了,没有额外收费但是您得另外付改航班的手续费。

What's the charge for rescheduling?

更改航班的手续费是多少钱?

It's only a$50 charge.

五十美元。

That's great. Thank you.

太好了,谢谢你。

2.更改航班(2)

Hello, can I change my fight schedule?

你好,我可以更改航班吗?

Sure. Can I have your name and the fight you've booked?

当然。请告诉我您的姓名和您预订的航班。

My name is Clark Zhang. The flight I've booked is UB327.

我叫克拉克·张。我预订的航班号是UB327。

Oh, yes……Which flight would you like to change to?

哦,没错……您想换成哪个航班?

Do you have any direct fight to Philadel-phia?

你们有没有直飞到费城的航班?

Sorry, all direct fights to Philadelphia are full. But I think you can fy on China Air to Los Angeles and then have a connecting fight to Philadelphia.

对不起,直飞费城的航班都已经客满,但我建议您可以乘坐中国航空公司航班先去洛杉矶,再转机到达费城。

When does the fight depart?

那么这个航班什么时候起飞呢?

At 5 p. m.By the way, it also makes air fu-eling stop at Los Angeles.

五点,顺便提一下,此次航班还要在洛杉矶加油。

How long do I have to stay in Los Angeles for the connecting fight?

我需要在洛杉矶待多久才能转机?

Not so long, just one hour.

不长,只有一个小时。

So the time for the whole journey is about……

那么整个旅程大约是……

About 8 hours.

大约八个小时。

Let me think……OK, it works out for my schedule. Thanks a lot.Are there any fights available on May 18th?

让我想一下,还行,比较适合我的时间安排。多谢。5月18日有航班吗?

Yes, China Air fight CA197.

有,中国民航的CA197。

OK, I'll take that fight.

好的,就要那个航班。

3.更改航班(3)

Excuse me.

打扰一下。

What can I do for you, sir?

先生,需要帮忙吗?

I have bought a ticket on Flight CA938,fying to London at 9:30 tomorrow morn-ing. But unfortunately, I have something very urgent to do tomorrow.Could you please help me change it?

我买了一张CA938航班明天早上九点半飞往伦敦的机票。但很不幸,我明天有其他的急事,可以改签其他航班吗?

Yes, but if you want to change your fight, date or route, your ticket will be handled as a refund ticket. That is to say, you have to purchase another ticket.

是的。如果您想更改航班、日期或是路线,您的票将被作为退票处理,也就是说您还需购买机票。

I see. Do I have to pay for the refund?

我知道了,退需要手续费吗?

Yes, you have to pay RMB 800 yuan for the refund.

是的,您需要支付800元手续费。

Why should I pay so much?

为什么手续费这么多?

According to our regulations, if a passen-ger asks for a refund of his ticket 24 hours before the departure time, the cancellation fee is 10%of the original fee.

根据我们的规定,如果旅客在飞机起飞前24小时内要求退票的话,取消航班的费用是原机票费用的10%。

I see. So do you have any fights to Sydney next Tuesday afternoon?

我知道了。那有下周四下午飞往悉尼的航班吗?

One moment, please……Yes. There's a fight at 16:45 and one at 18:00.

请稍等……有的,有下午4点45的和6点的航班。

That's fne. How much is the fight?

很好,机票多少钱?

Economy, business class or frst class tick-et?

您要经济舱、商务舱、还是头等舱?

Economy, please.

经济舱。

Which fight would you like?

那您想坐哪个时间的航班?

The 16:45,please.

下午4点45的。

Could I have your name, please?

好的,请告诉我您的姓名。

My name is Mark Jones, that's M-A-R-K J-O-N-E-S.

我叫马克·琼斯。

How would you like to pay, Mr. Jones?

您想怎样付款呢,琼斯先生?

Can I pay at the check-in desk when I pick up my ticket?

我可以在取票的时候再付款吗?

Yes, but you will have to confrm this res-ervation at least two hours before departure time.

是的,但您必须在起飞前至少两小时确认机票。

I see.

我知道了。

Now you have been booked, Mr. Jones.The fight leaves at 16:45,and your arrival in Sydney will be at 9:25 a.m.,local time.The fight number is NWA 476.

现在您已经订好票了,琼斯先生。航班在下午4点45分起飞,在当地时间早上9点25分抵达悉尼。航班号是NWA476。

Thank you.

好的,谢谢。

4.确认航班(1)

Hello, China Airlines. How can I help you?

你好,中国航空公司。有什么能为您效劳的吗?

Hello. I want to confrm our reservation.

你好。我想确认我们的预订。

OK. May I have your name, please?

好的。请告诉我您的姓名。

John Kelly.

约翰·凯利。

I beg your pardon, sir.

先生,请再说一遍。

John Kelly.

约翰·凯利。

Which fight are you booked on?

您订的是哪一班飞机?

We have reservations for flight No. 207 leaving tomorrow morning at 7:40 for En-gland.

我们订的是明天上午7:40飞往英国的207号班机。

How many are there in your party, please?

请问一共几位?

Two. My wife and I.

两位。我和我太太。

Hold on a second, please. Right, sir.You are booked and confrmed on fight No.207 to England tomorrow.

请稍等。是的,先生。您明天去往英国的207号班机已确认无误。

Ok, thanks.

好的,谢谢你。

5.确认航班(2)

Hello. I want to reconfrm our fight to Lon-don.

你好,我要重新确认我去伦敦的班机。

Yes, sir. Did you call the airline?

是的,先生,你打电话给航空公司了吗?

Yes, I did. But I couldn't communicate with them in English.They speak only Spanish.So I need your help.

好的,我打过,但我无法用英语和他们沟通,他们只会说西班牙语,所以我需要你的帮忙。

Oh, I see, sir. We have the airline offce in-side the hotel.They have an English-speak-ing staff.Just dial 18,please.

我知道了,先生,我们在酒店内设有航空公司的办公室。那里有会说英语的职员,请拨18号就行了。

May I help you?

有什么我能效劳的吗?

Yes, I'd like to change my reservation, if possible.

是的,如果可能的话,我想变更我的预订。

Certainly, sir. What is the flight number and when are you leaving?

当然,先生,班机号码是几号,什么时间起飞?

We are taking CA 208 to London tomorrow at 5 p. m.

我们是坐CA 208号明天下午5点钟去伦敦的班机。

All right, Sir. What fight would you like to switch to?

好的,先生,你要换哪趟班机?

Flight 190 departing at eleven Friday morning.

周五上午11点出发的190号班机。

Just a moment while I check on that fight.

请稍等,我查查看。

You're in luck, Sir. We have a seat avail-able on that flight.I'll write up another ticket.

先生,你真幸运,那趟班机还有一个座位,我另开一张机票给你。

All right.

好的。

Here you are, Sir. Have a nice trip.

在这,先生。祝你旅途愉快。

Thank you very much. I'm sorry for all the trouble.

谢谢你,抱歉打扰你了。

No trouble at all, sir.

一点也不麻烦,先生。

6.确认航班(3)

Hello. This is United Airlines.

联合航空,您好。

I'd like to reconfrm my fight

我想要再确认一下班机。

What's your name and fight number?

请说您的姓名与班机号码。

My name is Leo White, and the fight num-ber is UA 005 for New York.

我的名字是利奥·怀特,班机号码是飞往纽约的联合航空005班机。

When is it?June 10th?

行程是那一天?6月10日吗?

Yes, I'd like to make sure of the time it leaves.

是的,我想要确认班机时间没有改变。

I can't fnd your name.

我找不到您的姓名。

Really?

真的?

May I have your name again?

请再告诉我一次您的姓名可以吗?

Leon White.

利昂·怀特。

I still can't fnd your name on the reserva-tion list.

我仍然无法在订位名单中找到您的名字。

Oh, what should I do?

哦,那我应该怎么办呢?

Anyway, we still have seats for new book-ings on this fight.

没关系,这班班机仍有空位可以预订。

wow, that's great.

哇,那太好了。

One frst class seat, is that right?

一个头等舱座位,可以吗?

Yes.

可以。

Now you have been booked.

您已完成订位。

Thanks a lot. What time do you start check-in?

谢谢。你们何时开始办理登机?

Two hours before departure time. You must check in at least one hour before.

起飞前2小时。您必须在至少1小时前办理登机。

I see. Thank you.

我知道了。谢谢你。

You are welcome.

不客气。

知识加油站

1.文中语法解析“I’m sorry to hear that.”一般用于听到对方说出不好的消息时。“How about……”的意思是“……怎么样”,表示询问或征求别人的意见,“about”后面可以接句子,也可以接名词或动名词结构,也就是说“about”后面若要接动词,则必须用这个动词的ing形式。此外,在口语中,若要表示“……怎么样”,也可以用“What about……”

的结构,其用法同“How about……”。“available”这个词属于高级英语口语词汇,若能在口语中熟练运用此词,则能在很大程度上提升口语表现力,听起来更接近于原汁原味的地道英语。这个词的基本词义很简单,“可利用的,可获得的,有空的”,但根据不同的上下文,翻译成汉语后往往变化较大,例如:Is the library available during summer vacation?(图书馆暑假开门吗?)

2.关于退票

经常出差的朋友一定改签过机票。关于临时因故更改航班,各航空公司有其特别的规定,例如,收取不同费率的退票费等。因此在购买机票时或在决定是否退票时一定要问清楚,否则将蒙受经济损失。

3.各大航空公司的退票规定(1)中国东方航空公司退票规定:

头等舱、经济舱全价票:收取票价的5%退票费;

9-8折:收取票价的10%;

7.5-5.5折:收取票价的20%;

5-3.5折收取票价的50%;

3折:不得退票;

最低退票手续费不得低于50元人民币。(2)海南航空公司退票规定:

头等舱、经济舱全价票:不论在起飞前或起飞后,按票面价收取5%的退票费;

9折:不论在起飞前或起飞后,按票面价收取5%的退票费;

8.5-8折:不论在起飞前或起飞后,按票面价收取10%的退票费;

7.5-5.5折:不论在起飞前或起飞后,按票面价收取20%的退票费;

5-4折:不论在起飞前或起飞后,按票面价收取50%的退票费。(3)南方航空公司退票规定:

头等舱、经济舱全价票:免费退票;

9-7折:收取10%退票费;

6.5-5折:收取20%退票费;

4.5-4折:收取50%退票费。(4)深圳航空公司退票规定:

头等、商务舱及经济舱8折(含)以上客票:收取票面价格5%的退票手续费;

7-6折:收取票面价格10%的退票手续费;

6-4折经济舱:收取票面价格30%的退票手续费。 Part 2At the Airport在机场03 Inquiries at the Airport机场问询Key Words——脱贫词库

taxi['tæksi]n.出租车

ticket offce购票处

toilet;WC;rest room厕所

tour arrangement旅行安排

traveler's check旅行支票

VIP room贵宾室

visa['vi:zə]n.签证

air terminal航站楼

money exchange货币兑换处

currency exchange货币兑换处

personal valuables个人贵重物品

restaurant['restərɔnt]n.饭店

post offce n.邮局

business center商务中心

coffee shop咖啡店

book shop书店

men's男洗手间

women's女洗手间

upstairs[,ʌp'stɛəz]adv.在楼上

downstairs[daun'steəz]adv.楼下

lift[lift]n.电梯

Bank of China中国银行

China Construction Bank中国建设银行

Agriculture Bank of China中国农业银行

information center咨询处

service counter服务柜台

Industrial and Commercial Bank of China中国工商银行

小贴士

一般机场内的设施和服务:

特殊旅客服务special services

问询服务information services

失物招领lost and found

医疗服务medical service

行李封包服务baggage packet service

航空意外保险air accident insurance

贵宾服务VIP service

开水房boiling water room

行李推车cart

警务室police room

公用电话public telephoneKey Sentences——从普通到优秀必备黄金句

1.Good morning, can I help you?

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